The ADM Market Analysis Report (pdf) provides intelligence that will help IATA building a strategy to promote the ADMUG best practices in a more efficient manner. IATA conducted an ADM Market Analysis to get market-based data around the topic of ADMs from IATA Member Airlines and Accredited Agents. What do Airlines and Travel Agents have to say about ADMs? TrainingsĪ set of different trainings targeted to a specific audience (Airline or Agent) for a better understanding of ADMs, aiming for a better management of the related processes. A Root Cause Analysis showed that the lack of such information was a major reason for ADMs. ![]() Technical SolutionsĪ set of different system enhancements to provide easy access and transparency to information. Recommendations and best practices (pdf) that will help the industry to manage ADMs in more efficient and streamlined manner. These solutions are categorized into three different streams: Best Practices The ADM User Group identified the main reasons causing ADMs standard reason codes (pdf) and started working on solutions for standardizing and ehnancing global ADM processes and their related business impacts. ![]() Learn about the foundation of the ADMUG (pdf) Enhance the communication process and improve business relationships amongst the industry business partnersĪny Airline, Agent, Travel Agent Association or GDS entity interested in contributing to the group is invited to join.Ĭontact us through or register directly to the ADMUG Extranet site.Maintain a sustainable ADM operational infrastructure by streamlining and enhancing procedures to create synergies and a more efficient ADM process.Reduce the need for ADMs in various areas, thereby reducing the workload, resources and time spent on post-billing revenue auditing.Therefore, the ADMUG acts as an expert group that provides recommendations to the Passenger Agency Conference.ĪDMs are a well-known challenge for the industry and the goal of the ADM User Group is to improve efficiencies in the ticketing distribution chain by identifying, developing, and implementing standard solutions to: ![]() The group is supported and guided by the Passenger Agency Conference Steering Group (PSG). The Agency Debit Memo User Group (ADMUG) brings the entire value chain, Airlines, Agents and their Associations, GDSs, ATPCO, ARC & IATA, together to reduce the number of ADMs globally, in a data-focused environment where constructive, solution-oriented discussions take place. These types of situations are typically referred to as bank transactions, incremental billing, and internal offsets, respectively.Help the industry to reduce ADM's root causes Debit memorandums are not issued for normal debit transactions on an account, such as cashing a check or the use of a debit card.Ī debit memo is issued for three general cases: a reduction in a bank customer's account balance due to fees and other related charges, under-billing of goods or services from a seller to a buyer, or an internal offset to a minor credit balance in a customer account.Bank transactions are related to any fees or service charges, incremental billing is when a client was undercharged by accident, and internal offsets are for offsetting any positive balances.The three primary reasons to issue a debit memo is for bank transactions, incremental billing, or internal offsets. ![]()
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